Terms & conditions of sales
TERMS OF SALE
The use and sales carried out on CHRISTIAN TORTU CREATION online store are settled by the following Terms of Sale.
By placing an order at www.christiantortu.fr/europe the user:
a) Declares that has read and fully understood these terms and conditions;
b) States that has at least 18 years old;
c) Will not make an inappropriate or fraudulent use of this site;
d) Accepts that is the French legislation that governs any conflict with the user, notwithstanding the contrary prediction in Community directive or international treaty.
For more questions concerning any of our policies, please contact us via our contact form.
The sales through this site is performed under the nameCHRISTIAN TORTU CREATION by
Christian Tortu Création S.A.S
194 rue de Rivoli
75001 Paris, France
PRICES AND PROMOTIONAL OFFERS
The prices of all products in this site are presented in Euros and include VAT at the legal rate in force at the time of acquisition.
They are valid throughout the order process and do not include the delivery charges, which will be added to the total amount of the order during checkout (see DELIVERY CHARGES below).
CHRISTIAN TORTU CREATION reserves the right to change prices and specifications at any time without prior notice.
From time to time CHRISTIAN TORTU CREATION run promotions and offers on selected products or collections.
They are valid for a limited period of time and they cannot be used outside of that period.
VOUCHERS AND PROMOTIONAL CODES
Occasionally CHRISTIAN TORTU CREATION generates vouchers and/or promotional codes in the order process of their registered customers.
To take advantage of these discounts the customer must enter the promotional code and/or accept the voucher and click on the “Validate” option.
The discount in question will be applied in the “Total Order” during checkout.
CHRISTIAN TORTU CREATION has available the following payment methods: Visa, Mastercard and Paypal.
In case of ATM payment, the reference will be available for a two days (48 hours) period. If the payment is not made within this period, the order will be automatically cancelled.
In case of credit card payment, the debit will be made immediately after the order registration.
SHIPPING LOCATION & DELIVERY TIME
Placing orders inCHRISTIAN TORTU CREATION online store is restricted to delivery and billing addresses in Portugal (including Madeira and Azores), Spain (including Balearic and Canary Islands), France (except Islands), Germany, Austria, Belgium, Netherlands, Denmark, Italy (except Islands), Luxembourg, United Kingdom, Norway, Sweden and Switzerland.
The delivery is only made byCHRISTIAN TORTU CREATION after payment confirmation.
The order will be delivered to the address specified by the customer for delivering the order. Providing wrong information can lead to additional costs.
In case of orders delivered to different addresses, the customer should place separated orders (with separated delivery charges).
The delivery time are approximately:
a) Within 3 – 4 working days to our store or anyCHRISTIAN TORTU CREATION Partner Stores;
b) Within 3 – 4 working days for addresses in Portugal;
c) Within 5 – 10 working days for addresses in Azores and Madeira;
d) Within 5 – 10 working days for addresses and COSTA NOVA Partner Stores in Spain and the Balearic and Canary Island;
e) Within 5 – 10 working days for addresses in France (except Islands), Germany, Austria, Belgium, Netherlands, Denmark, Italy (except Islands), Luxembourg, United Kingdom, Norway, Sweden and Switzerland.
For information on delivery in other destinations, please contact using the form available on the site.
Whenever possibleCHRISTIAN TORTU CREATION makes deliveries within the specified time. This may be slightly higher during holidays and festive times.
Orders placed from from August 11th will be shipped from August 28th.
The delivery charges will be added during the checkout process, before the customer confirm the order.
The products shown inCHRISTIAN TORTU CREATION online store are limited to existing stock.
In the absence of availability of a product already ordered,CHRISTIAN TORTU CREATION will inform the customer about the new expected time of delivery.
If the customer choose to cancel the orderCHRISTIAN TORTU CREATION will refund the amount paid by the same payment method used in the initial transaction within approximately 30 days from the time on which got knowledge of that unavailability.
After payment confirmation, and within 24 hours, customer will receive an order confirmation email, followed by another after the order dispatch.
The customer will be provided with the tracking number so that he can track his order through the distributor site.
Typically distributors require the customer’s signature (or his representative) upon order delivery. His absence at the delivery address implies automatic ordering return whose shipping costs are charged to the customer.
If the customer wishes the reshipping of the order he need to formalize his request by sending an email to email@example.com with subject “Order reshipping” or through the form available on the site. The information should indicate the order number and the shipping address.
The reshipping implies new delivery charges.
The customer may cancel the order, as long as it has not yet been processed by CHRISTIAN TORTU CREATION.
The cancellation must be formalized by an email sent to contact@christiantortu.Fr with the subject “Order Cancellation” or using the form available on the site.
The information must necessarily contain the order number, under penalty of ineffectiveness of the cancellation.
Registered customers may cancel the order in their personal area on the site.
EXCHANGES & RETURNS
CHRISTIAN TORTU CREATION does not make exchanges.
Our products can be returned within 15 days of customer receipt in the following conditions:
a) The product does not meet the customer needs*;
b) The product does not been ordered;
c) The product has a manufacturer’s defect;
d) The product is damaged.
The return must be formalized by the customer via email to firstname.lastname@example.org with subject “Return”, or through the form available on the site.
The information must necessarily include the reasons for the return and the order number in question. Return items without prior notice will not be accepted.
For registered customers the return may be carried in the personal area on the site.
The return can be made via carrier or by regular mail to the address
Grestel – Produtos Cerâmicos, S.A., Zona Industrial de Vagos, Lote 78, 3840-385 Vagos, Portugal.
In the conditions b), c) and d)CHRISTIAN TORTU CREATION will refund the costs of delivery and will not charge a new delivery, if the customer so wishes.
The refund will be processed after evaluation by our Quality Department in the same method of payment used in the initial transaction, within aproximadley 30 days after the return.
The products can only be returned if they are unused and they have not been damaged since they were delivered. The original packaging is also necessary.
* Return costs will be charged to the customer.